Refund and Returns Policy

No Returns

• We do not offer returns once the order is delivered.
• However, exchanges are allowed within the same price range
• To begin the exchange process, visit: [return process page]

Defective or Incorrect Items

• If you receive a defective product or an incorrect item, please contact us within 3 days of delivery.
• The first opening video is mandatory to process your request.
• Replacements will be arranged within 7–10 business days.
• Contact us at:
  • [email1]
  • [email2]

Refund Eligibility

•  Refunds are only applicable for orders that were not delivered.
• Refunds initiated would be included a dedcuction of 2% as restocking fees and the return shipment charges would automatically get deducted at the time of final settlement 

Cancellation Policy

Cancellation Requests

• You must raise a cancellation request within 3 hours of placing the order.

Orders Already Shipped

• If the order has already been shipped, you must refuse delivery at the doorstep.
• Once delivered, refunds will not be issued.

Replacement Policy

Complaint Timeframe

• Complaints must be raised within 3 days of delivery along with the first opening video.
• Email: [email]

Quality Check

• Replacements will only be processed after a quality check by Crese’s experts.

Ineligible for Replacement

• Customized or discounted products
• Items damaged due to improper handling or installation

Eligible for Replacement If:

•  The item was defective
•  The item was damaged in transit
•  Products were missing from the package
•  The wrong item was received

Note: The item must be unused, in its original packaging, and include all accessories.

Additional Information

Undelivered Orders

•  If your order is marked as delivered but you haven’t received it, you must raise a complaint within 24 hours.

OTP Verified Deliveries / Incorrect Details

•   If the delivery was OTP-verified or incorrect shipping details were provided, Crese will not be held responsible.

Package Condition

•        Do not accept any parcel if the outer packaging appears torn or damaged.

Required Proof

•   In case of damaged or defective items, customers must provide clear images or videos before any replacement can be processed.
•   All communication should be directed to: [email]